False promises and unethical marketing

“Sit back, relax and continue to enjoy expert service for another year”…what better message could there be regarding renewing a home utilities maintenance contract, especially if you’ve received a good level of cover in those first 12 months? “There’s nothing you need to do – we’ll do it all for you” promises the letter, referring…

The art of blogging

A blog is an opportunity to engage with readers in a direct and informal manner about things that are of interest to you and them. The following guidelines provide some key considerations for writing a blog, and achieving a level of engagement with your (captive) audience that will drive productivity. Be focused Define what the…